Agent services
Omni-channel support
Chat, call, email, message, or meet — pick the channel that fits, and your case follows you across all of them.
Reach us on any channel
One case, every channel. Start on chat, follow up by email, get updates by SMS — your conversation history stays connected.
- Online
Live chat
Instant help from agent services, escalates to compliance specialists.
- Availability
- 24/7 · AI assistant with human handoff
- SLA
- Under 1 min first response
- Business hours
Phone
Dedicated agent services line for urgent licensing or payout issues.
- Availability
- Mon–Fri, 8am–8pm CT
- SLA
- Avg. 2 min wait
- Async
Email & tickets
Tracked requests with case numbers, ideal for document reviews.
- Availability
- Always open
- SLA
- Reply within 4 business hours
- Online
WhatsApp
Message us on WhatsApp — built for partners across the globe.
- Availability
- 24/7 · Async replies
- SLA
- Reply within 1 hour
- Online
SMS alerts
Compliance deadlines, payout confirmations, and case updates by text.
- Availability
- Outbound notifications
- SLA
- Real-time triggers
- Business hours
Video consult
Scheduled screen-share sessions for onboarding and E&O walkthroughs.
- Availability
- By appointment
- SLA
- Next slot within 24 hours
Unified conversation history
Every interaction — regardless of channel — threads into one case record with full audit trail.
- Live chatEscalated
Asked about E&O renewal upload — routed to compliance queue
Today, 9:14 AM - Email ticketIn review
Case #48231 opened: E&O certificate renewal review
Today, 9:16 AM - SMSDelivered
Deadline reminder sent: E&O expires in 21 days
Yesterday - PhoneResolved
Commission reconciliation question resolved on first call
Feb 12