Claim Center · For Individuals

File and track your personal claims in one place

Start a new claim in minutes, upload documents, and follow every step from submission to payment — for auto, home, health, life, travel, and pet coverage.

File online in ~5 minutes
24/7 claim reporting
Track status in real time

Start a Claim Track a Claim

24/7 claims line: 1-800-555-0126

Before you file

Have these ready to speed up your claim

Claims with complete information at first submission are decided significantly faster. Check off each item as you gather it — when everything is ready, you're set to file.

0 of 4 items ready

Policy numberFound on your ID card, declarations page, or account dashboard.
Date and details of the incidentWhen and where it happened, and a short description.
Photos or documentsDamage photos, police reports, receipts, or medical bills.
Contact informationYour phone and email, plus any other parties involved.

Start a claim

Four quick steps. You can save your claim number and add documents later.

Claim Type (current step)
Incident Details
Contact
Review

What type of claim are you filing?

AutoAccidents, theft, glass damage, or roadside incidents.Home & PropertyStorm, fire, water damage, theft, or liability at your home.HealthMedical bills, reimbursements, or coverage disputes.Life & AnnuityBeneficiary claims and annuity death benefits.TravelTrip cancellations, delays, lost baggage, or medical abroad.PetVeterinary bills for accidents or illness.

Track an existing claim

Enter your claim number to see where it is in the process.

Demo claim numbers: or

Claim questions, answered

Most personal claims receive an adjuster within 1 business day of submission. Simple claims like glass or towing are often decided within 48 hours, while property claims involving inspections typically take 5–10 business days.

Looking for business claims instead? Visit the Business Claim Center